Cancel or Change Your Order
At Floriva Labs, we understand that things happen. If you need to change or cancel your order, please reach out as soon as possible — once an order is processed or shipped, we may not be able to make changes.
Time Limits
- Order Changes:
Contact us within 24 hours of placing your order to request changes (such as item edits or shipping address updates).
- Order Cancellations:
Cancellation requests must be submitted within 24–48 hours. If your order has already been processed or shipped, it cannot be canceled.
- After Shipping:
If your order has already shipped, we are unable to cancel or modify it. However, you may still return the item(s) in accordance with our Refund Policy.
Need Help?
For all change or cancellation requests, contact us at support@florivalabs.com as soon as possible and include your order number.